Shop assistant: Hi there. Do you need any help?
Mary: Hi. Er … I really like these crosses. How much are they?
Shop assistant: Oh … they’re 7800AMD.
Mary: OK. Do you have them in a 35?
Shop assistant: I’ll have a look for you.
Mary: Thanks.
Shop assistant: Oh … what color would you like?
Mary: Mint, please.
Shop assistant: OK, just a moment, please. (The assistant goes to look for the trainers that Sam wants to try on.) We’ve got a 35 in cyan, but not in mint.
Mary: Oh … do you have size 34 in mint?
Shop assistant: Yeah, sure. Do you want to try them?
Mary: Yes, please. (The assistant gets Sam the trainers. Sam tries them on.)
Shop assistant: How are they?
Mary: I like them, but they’re a too small.
Shop assistant: Do you want to try the cyan ones in your size?
Mary: Mmm, no thanks. I don’t like the cyan ones too much.
Shop assistant: Ah, OK. I’m sorry about that.
Mary: Don’t worry … Thanks anyway. Bye.
Shop assistant: Thanks a lot. Bye now.

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