Shop assistant: Hi there. Do you need any help?
Sam: Hi. Er … I really like these trainers. How much are they?
Shop assistant: Oh … they’re £45.
Sam: OK. Do you have them in a 10?
Shop assistant: I’ll have a look for you.
Sam: Thanks.
Shop assistant: Oh … what colour would you like?
Sam: Black, please.
Shop assistant: OK, just a moment, please. (The assistant goes to look for the trainers that Sam wants to try on.) We’ve got a 10 in white, but not in black.
Sam: Oh … do you have size 11 in black?
Shop assistant: Yeah, sure. Do you want to try them?
Sam: Yes, please. (The assistant gets Sam the trainers. Sam tries them on.)
Shop assistant: How are they?
Sam: I like them, but they’re a bit too big.
Shop assistant: Do you want to try the white ones in your size?
Sam: Mmm, no thanks. I don’t like the white ones too much.
Shop assistant: Ah, OK. I’m sorry about that.
Sam: Don’t worry … Thanks anyway. Bye.
Shop assistant: Thanks a lot. Bye now.

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